FAQ

Can I track my order?

Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the status of your delivery.
What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.
How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed within 1-2 business days, with shipping times ranging from 3-7 business days for domestic orders and 7-14 business days for international orders. Our Hand-painted canvas backdrops are made to order, we will keep in contact throughout the painting process and let you know once your order has been shipped. Our custom backdrops can take 14-28 days to dispatch.
What is your return policy?

We accept returns within 14 days of the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Do you offer wholesale pricing for bulk orders?

Yes, we offer wholesale pricing for bulk orders. Please contact us via our Contact page with details of your order, and our team will provide you with a quote.
Do you offer custom backdrop designs?

Yes, we do! If you have a specific vision in mind for your backdrop, please reach out to us via our Contact page to discuss custom design options. Our team will work closely with you to bring your ideas to life.
How can I contact customer support?

For any enquiries or assistance, please visit our Contact page to reach out to our customer support team. We're here to help!