Refund Policy

This Refund Policy governs the refund of products ordered through the website of Studio Basics (referred to as "we", "us", or "our").

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1. Returns

We accept returns within 14 days of the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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2. Refunds

Once your return is received and inspected, we will initiate the refund process. If the return is approved, we will refund the purchase price to your original method of payment. Please note that shipping costs are non-refundable.

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3. Exchanges

If you would like to exchange an item for a different size, colour, or product, please contact us to arrange the exchange. Additional shipping charges may apply.

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4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and arrange for a replacement or refund as necessary.

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5. How to Initiate a Return

To initiate a return, please contact us with your order number and reason for the return. We will provide you with further instructions on how to return the item.

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6. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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7. Refund Processing Time

Refunds may take several business days to process, depending on your payment provider. Once the refund has been processed, you will receive a confirmation email.

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8. Contact Us

If you have any questions about our Refund Policy, please contact us.